Shipping Policy

How do we deliver?

DPD Courier Delivery: We send our packages out by DPD using their courier delivery service. Your parcel will be delivered Monday - Friday between 09:00 - 17:00, they will send an email and text (if mobile number provided) notification on the day of delivery.
 

What if I'm not at home?

If you are not going to be in, in addition to your address, you can give us further instructions for a secure location at your house i.e. Porch, shed, neighbour, recycling box. Ideally give a shipping address, where someone will be in all day to receive the parcel, like a work address. 

We will email you to confirm it has been sent for dispatch and give you the consignment number (tracking) with instructions on how to track your parcel online. If you haven't received your parcel 2 days (Benelux) after this date please let us know by email to contact@cafecielodeoro.com
 

When do we deliver?

We despatch same day on all orders receive before 2pm.
 

Netherlands:

This is a next day delivery service, despatching Monday to Friday on orders placed before 2pm.

Belgium:

This is a next day delivery service, despatching Monday to Friday on orders placed before 2pm.

Luxembourg:

This is a next day delivery service, despatching Monday to Friday on orders placed before 2pm.

Rest of EU:

Delivery will be done between 3-5 working days.